If you have any specific questions relating to your order, please email our customer service team at email@example.com
Tracked shipping options:
UK Standard: £3.99
UK DPD: £5.50
UK Next Day Delivery: £6.99 (Order by 4pm Mon-Fri)
EU: £8.99 (Customs charges may now apply)
USA Standard: $7.00
Canada Standard: $25.00
Rest of World £15.99
I have been asked to pay a duty fee to receive my delivery - what is this for?
Some countries charge a duty or tax on packages imported from the UK over a certain value. If your TALA order exceeds the maximum amount, you may be asked to pay a duty fee to receive your order. Please check your country's tax specifications prior to placing your order, as TALA cannot be held responsible for any tax payments.
Why don't you offer untracked shipping?
Unfortunately, we are currently unable to offer untracked shipping due to a high number of orders going missing in transit. We want to ensure all orders reach customers as quickly and efficiently as possible.
How long will my parcel take to get to me?
Our current processing time to despatch an order from our warehouse is 3-5 working days (Monday-Friday), not including the day the order was received.
The information provided is for guidance in the event of no significant delays.
Once your parcel has been despatched from our warehouse, it will take:
UK Standard: 3-7 working days
UK DPD: 2-3 working days
UK Next Day Delivery: 1-2 days (Excluding Sundays and Bank holidays)
EU: 5-9 working days
USA Standard: 5-10 working days
Canada Standard: 10-14 working days
Rest of World: 10-14 working days
(Working days are Monday to Friday, excluding UK Bank Holidays)
For non UK locations please check for contact from the postal service/ courier regarding the customs clearance of your order.
We are currently seeing long delays in the following countries customs departments: Italy, Portugal, Canary Islands.
Orders placed as part of a "Pre-Order" will be despatched in line with the advertised dates/ Information provided in the order confirmation email.
UK Next Day Delivery conditions:
The cut off time for UK Next Day Delivery may be amended as required particularly during peak periods and product launches, the cut off time relevant to your order will be the one advertised on the website at the time of ordering.
Our UK Next Day Delivery service is provided by Royal Mail.
The following postcodes are excluded from our UK Next Day Delivery service: GY, HS, IM, JE, KW15-17, PA49, PA60-PA75, PA78, PH30, PH41-PH44 and ZE2-ZE3 postcodes. Items addressed to any British Forces Post Office (BFPO postcodes), Jersey, Guernsey and Isle of Man. Are also excluded.
If UK Next Day Delivery is selected for an excluded address we will aim to deliver your order as soon as possible after the expected date.
Orders with unclear, incomplete or incorrect addresses that require verification will be excluded from UK Next Day Delivery. Please take the time to carefully check your address details when placing an order.
Orders with pending payment, of high value or requiring additional security checks may be excluded from UK Next Day Delivery.
Sometimes we may not be able to provide UK Next Day Delivery because of something beyond our reasonable control (including but not limited to war, acts of terrorism, extreme weather conditions, earthquakes, fire, floods, traffic congestion, mechanical breakdown (including of machinery, equipment, and vehicles), any public or private road being blocked, or industrial action, government action, epidemic and pandemic). In these circumstances we will aim to deliver your order as soon as possible after the expected date.