Unfortunately, we are currently experiencing higher than normal enquiries due to COVID-19 and time of year, although we are aiming to respond to all enquiries within 48 hours (Monday - Sunday).

We do have some useful information below, which may answer your enquiry:

If it relates to Returns or Refunds, further information can be found here Returns & Refunds

If you need to register your return, this can be done using our Returns Portal

If it relates to delivery locations, charges or timescales (including seasonal delays), further information can be found here Orders & Delivery


Our current processing time to dispatch an order from our warehouse is 3-5 working days (Monday-Friday), not including the day the order was received.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

These sometimes go into the spam/junk folders so please check this first and if you still do not have it, do email customer service at with you name and they will be able to help locate your order details.

For any enquiries relating to an order placed on Depop please contact

If you have any press/media related enquires, please contact

Pre-orders can be cancelled free of charge, before they are dispatched. Simply enter your order number beginning with PD and postal code here.