We’re experiencing some delays with returns at the moment. All of our couriers and postal services are experiencing delays with getting parcels to us due to a huge surge in online orders and having to follow social distancing guidelines which can mean fewer staff working. Also, when parcels arrive at our warehouse they must be set aside for 48 hours before processing can begin to ensure we’re following the government guidelines related to COVID-19. Therefore with these two issues combined you may see some delays in your exchanges being processed and money being refunded. Therefore it may be 3-4 working days (excluding weekends) before you receive confirmation of receipt.
Do you accept returns?
We are happy to accept returns within 28 days of receiving your item in the following circumstances -
- The item has been purchased via the TALA website
- The item is returned in its original condition, unworn with tags
-The item is safely packed to avoid damage in transit and contains either a copy of the original order/packing slip or a copy of the return request
To request a return, please use our returns portal.
c/o James and James Fulfilment
Brackmills Industrial Estate
Please note - if you return your item and the above conditions are not met, we will be unable to offer you a full refund.
Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:
- Selected underwear: Briefs, Thongs, Bodysuits
- Face coverings
- Water bottles
None of this affects your statutory rights. All items are inspected on return.
Can I return something if I haven't got a printer?
Simply write your order number, name, address, whether you’d like a refund or replacement and the issue with the item(s) on a piece of paper and enclose with your return. Please write our returns address (shown above) on your parcel.
Can I return items from more than one order together?
Yes of course. Please indicate clearly on your returns note inside the package, which order number relates to each item being returned.
Can I return a faulty item?
We are very happy to refund or replace faulty items within 6 months of the purchase date. Please contact our customer service team at firstname.lastname@example.org with your name and order number.
Do you offer free returns?
If you have changed your mind about an item, we unfortunately do not offer free returns.
If your item is faulty, please contact our customer service team at email@example.com
My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?
Unfortunately, we are unable to provide a replacement or refund if the item was purchased more than 6 months ago, unless you’re able to demonstrate that the item was faulty when you received it. Know your rights - for more info, please click here.
How long will my refund take?
Please allow up to 21 days to receive your refund. The refund will be made on to the same payment method used in your original purchase.
I have been refunded less than my original payment amount - why is this?
We will always refund the original payment amount for all items meeting the refund criteria. If you have changed your mind about your item, your shipping costs will not be refunded. If you are paying in a currency other than GBP, exchange rates can fluctuate between the time of purchase and refund which may impact your refund amount.
Orders which are returned for exchange and were ordered using the UK Next Day Delivery service will have replacements shipped using UK Standard Delivery.
I want to return an item for an exchange or refund, but my local postal service won’t accept parcels being sent to the UK. What should I do?
We are sorry that you’ve experienced difficulties returning an item to our warehouse in the UK. We are aware that due to COVID-19, and some borders being closed, that some postal services are temporarily not accepting parcels for the UK. We have over recent weeks seen a re-opening of the borders and parcels moving, therefore we would expect this issue to be resolved soon. If you experience difficulties please email us with details including your order number, and the item you wish to return to firstname.lastname@example.org. Once the borders re-open and the postal service will accept parcels, we will then accept your item back for exchange or refund even if its outside of our usual returns policy.
If I buy an item via ASOS, can I return it to TALA?
All products purchased via ASOS must be returned to ASOS. You can find out all information about ASOS returns and refunds on their website here. Please contact ASOS customer support if you have any further questions.
Will I receive my items in TALA packaging?
Yes, your TALA item will arrive in our 100% recyclable product polybags with our plantable seeded paper tags. It is ASOS policy that all orders arrive in ASOS branded courier bags, which contain 80% recycled materials and are recyclable.
Where are your ASOS products produced?
TALA manages the production of all ASOS stock and the products are produced at our factory in Portugal. For more information, please visit the “Our Factories” page on our website.
What is the composition of the ASOS products?
The composition of ASOS products is the same as the products on the TALA site. The Zinnia Legging, Aster Crop, Hosta Shorts and Zahara Bra are made from 92% recycled Polyamide and 8% elastane, and the Solasta Bra is made from 95% recycled Polyamide and 5% elastane.
Are the styles on ASOS available on your website?
The yellow, brown and pink colourways are exclusive to ASOS and not available via wearetala.com.
Purple Dot Pre-order
Pre-orders can be cancelled free of charge, before they are dispatched. Simply enter your order number beginning with PD and postal code here.