Returns and Refunds
Can I return a garment? Yes, we do offer returns within 28 days of receiving your order if you change your mind. However, we do not cover the cost of the postage back to the fulfilment centre so you will need to pay for this. Please send it back to the following address ensuring it is in perfect condition, unworn, with tags still attached and in the original bag. If items are NOT returned in perfect condition with tags, your item will not be refunded.
Just click on RETURNS below and follow the instructions:
Just to confirm, the address for the returns is:
c/o James and James Fulfilment
Brackmills Industrial Estate
How long will my refund take? Once we receive the garment back at the fulfilment house, the refund can take up to 14 business days due to quarantine processes. The refund will be made onto the same payment method used in your original purchase.
You have received my parcel, when will I receive an email about my refund? As soon as the garment(s) have gone through quarantine. This is usually just a few days.
Can I exchange a garment? We don't currently offer exchanges.
I want to cancel something in my order, how can I do this and who do I contact? Please email customer service at firstname.lastname@example.org and explain what you would like to change in your order. Due to the speed of packing, sometimes we are unable to change orders but we will try where possible.
I have been refunded less that what I paid for the items, how come? The refunds made either for shipping or the garments themselves will be exactly the same value as what you paid for them originally. Sometimes if you are paying in foreign currency, exchange rate changes can fluctuate between the time of purchase and refund. This can change the amount you receive.
There is something wrong with my product, what shall I do next? Please follow the returns information at the top of the page. Once we have identified the issue you will be offered a replacement or a refund for your order, and a refund on the postage cost of the return.