RETURNS & REFUNDS
Do you accept returns?
We are happy to accept returns within 28 days of receiving your item in the following circumstances -
- The item has been purchased via the TALA website
- The item is returned in its original condition, unworn with tags
- The item is returned in its original packaging with your original order slip
To request a return, please use our returns portal.
c/o James and James Fulfilment
Brackmills Industrial Estate
Please note - if you return your item and the above conditions are not met, we will be unable to offer you a full refund.
Can I return a faulty item?
We are very happy to refund or replace faulty items within 6 months of the purchase date. Please contact our customer service team at hello@wearetala with your name and order number.
Do you offer free returns?
If you have changed your mind about an item, we unfortunately do not offer free returns.
If your item is faulty, please contact our customer service team at firstname.lastname@example.org
My item is faulty but my purchase date was more than 6 months ago - is there anything I can do?
Unfortunately, we are unable to provide a replacement or refund if the item was purchased more than 6 months ago, unless you’re able to demonstrate that the item was faulty when you received it. Know your rights - for more info, please click here.
How long will my refund take?
Please allow up to 21 days to receive your refund. The refund will be made on to the same payment method used in your original purchase.
I have been refunded less than my original payment amount - why is this?
We will always refund the original payment amount for all items meeting the refund criteria. If you have changed your mind about your item, your shipping costs will not be refunded. If you are paying in a currency other than GBP, exchange rates can fluctuate between the time of purchase and refund which may impact your refund amount.