ORDERS & DELIVERY

If you have any specific questions relating to your order, please email our customer service team at hello@wearetala.com 

Please note all services are subject to availability, change or removal at short notice.
Our current processing time to despatch an order from our warehouse is 5 working days (Monday-Friday), not including the day the order was received


UK Next Day Delivery is currently unavailable 



 Service Delivery Time Cost
UK Standard 3-7 Working Days £3.99
UK DPD 2-3 Working Days £5.50
UK Next Day Delivery* 1-2 Working Days (excl. Sundays & Bank Holidays) £6.99
EU Standard 5-9 Working Days €7.00
USA Standard 5-10 Working Days $7.00
Canada Standard 10-14 Working Days $25.00
Rest of World 10-14 Working Days £15.99

 
*UK Next Day Delivery, order by 4PM Monday - Friday, excluding Sundays and Bank Holidays

For non UK locations please check for contact from the postal service/ courier regarding the customs clearance of your order.

We are currently seeing long delays in the following countries customs departments: Italy, Portugal, Canary Islands.

Orders placed as part of a "Extended Delivery" will be despatched in line with the advertised dates/ Information provided in the order confirmation email.

Accepted Payment Methods

You can purchase on our website using a debit or credit card including American Express, and we offer PayPal, Apple Pay, Google Pay, Shop Pay and Klarna*. You can also use a TALA gift card. 

*Klarna only available for UK customers

Accepted Currencies

We currently support:
USD for our customers in the USA,
CAD for our customers in Canada
EUR for our customers within the EU*
GBP for our UK and all other international customers.

Please note our CAD pricing is based on a live exchange rate and is therefore subject to change.

EUR pricing includes all applicable taxes and duties.

For any international currencies not listed, please note your bank and payment method may apply the corresponding conversion rate of the currency you choose, and additional processing fees.

*EU countries are Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
From 29/02/2024 all orders placed for delivery within the EU will include VAT and any applicable duties

 

UK Next Day Delivery Conditions

The cut off time for UK Next Day Delivery may be amended as required particularly during peak periods and product launches, the cut off time relevant to your order will be the one advertised on the website at the time of ordering. 

Our UK Next Day Delivery service is provided by Royal Mail.

The following postcodes are excluded from our UK Next Day Delivery service: GY, HS, IM, JE, KW15-17, PA49, PA60-PA75, PA78, PH30, PH41-PH44 and ZE2-ZE3 postcodes. Items addressed to any British Forces Post Office (BFPO postcodes), Jersey, Guernsey and Isle of Man. Are also excluded. 

If UK Next Day Delivery is selected for an excluded address we will aim to deliver your order as soon as possible after the expected date.

Orders with unclear, incomplete or incorrect addresses that require verification will be excluded from UK Next Day Delivery. Please take the time to carefully check your address details when placing an order. 

Orders with pending payment, of high value or requiring additional security checks may be excluded from UK Next Day Delivery.

 

Extended Delivery via Purple Dot

Purple Dot is a waitlisting platform that allows you to be the first to get your hands on TALA’s next great item. Purple Dot will keep you in the loop the whole time.


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