We want it to be as easy as possible to contact us when you need to so currently respond to the following methods of communication:
Instagram DM @wearetala
Facebook Messenger We Are TALA
Twitter DM We Are TALA
Online Chat - Our customer services team can be contacted using our online chat button in the bottom left hand corner, you can also check on the status of your order yourself through our online chat options.
We aim to respond to all enquiries within 48 hours (Monday - Sunday) although during busy times this may be a little longer.
We do have some useful information below, which may answer your enquiry:
If it relates to Returns or Refunds, further information can be found here Returns & Refunds
If you need to register your return, this can be done using our Returns Portal
If it relates to delivery locations, charges or timescales (including seasonal delays), further information can be found here Orders & Delivery
Our current processing time to dispatch an order from our warehouse is 3-5 working days (Monday-Friday), not including the day the order was received.
I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?
These sometimes go into the spam/junk folders so please check this first and if you still do not have it, do email customer service at firstname.lastname@example.org with you name and they will be able to help locate your order details.
For any enquiries relating to an order placed on Depop please contact email@example.com
If you have any press/media related enquires, please contact firstname.lastname@example.org
Pre-orders can be cancelled free of charge, before they are dispatched. Simply enter your order number beginning with PD and postal code here.