TERMS & CONDITIONS

This page (together with any documents referred to on it) tells you the terms and conditions on which we supply any of the parts, components and products (Products) listed in the “parts” section on our website wearetala.com (our site) to you.  Please read these terms and conditions carefully before ordering any Products from our site.  You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please click on the button marked "I Accept" if you accept them.  Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

      1. Information about us
        1. WEARETALA is a site operated by We Are TALA Limited. We are registered in England and Wales and our registered office is: 
          71-75 Shelton Street
          Covent Garden
          London
          WC2H 9JQ
    1. Your status
      1. You are legally capable of entering into binding contracts; [and]
      2. You are at least 18 years old;

By placing an order through our site, you warrant that:

    1. How the contract is formed between you and us
      1. After placing an order, you will receive an e-mail from us acknowledging that we have received your order.  Please note that this does not mean that your order has been accepted.  Your order constitutes an offer to us to buy a Product.  All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation).  The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
      2. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
    2. Consumer rights
      1. If you are contracting as a consumer, you may cancel a Contract at any time within 14 days, beginning on the day you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.
        To cancel a Contract, you must inform us via email (from the email account used when ordering) to hello@wearetala.com with the subject line "cancellation of contract" Stating you wish to cancel your contract quoting the relevant order number and delivery address (you do not need to provide a reason). You must also return the Product(s) to us within 14 days of notifying us of your wish to cancel your contract, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
        This provision does not affect your statutory rights.
    3. Availability
      delivery
      1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
      2. We update the availability of the entire stock constantly.  Items that are ‘Out Of Stock’ will be displayed as such.  In the rare event of a problem with availability of a product marked ‘In Stock’, we will contact you.  You may then wish to cancel the order or wait until the item becomes available.
    4. Risk and title
      1. The Products will be at your risk from the time of delivery.
      2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
    5. Price and payment
      1. The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
      2. For customers within the UK These prices include VAT (where payable) but exclude delivery costs, which will be added to the total amount due.
      3. For customers outside of the UK the price shown does not include any VAT applicable to your locations and this will be due on the import of your order along with any applicable duties, there may also be administrative charges imposed by the carrier/ postal service.
      4. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
      5. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you.  If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
      6. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
      7. Payment for all Products must be by credit or debit card.  We accept most major credit cards for online orders.  You will be asked to enter your card details and the name and address of the card holder when you place the order.  Your card will be debited straight away and your order posted out to you as soon as possible.  When ordering from overseas we will fill in the shipping details/price so you may proceed to the secure checkout.
      8. Payments to TALA can be made in GBP, USD, CAD and EUR, depending on your geo-location.
      9. We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentiality and accurately.  We offer the use of secure servers where information is protected by Secure Sockets Layer (SSL), the industry standard encryption technology.  SSL works with Netscape Navigator, Microsoft Internet Explorer, AOL and other browsers.  We also use a third party credit card processing company called Barclaycard Merchant Services.  These security measures make it virtually imposed for unauthorised parties to read any information that you send us.  This means that there is no way that someone can obtain your credit card number from us so you can order with confidence!  Please be aware that in the interests of credit card security you may be contacted prior to the dispatch of your order with a request for additional information.
    6. Our refunds policy
      1. When you return a Product to us:
        1. because you have cancelled the Contract between us within the 14 day cooling-off period (see consumer rights above), we will process the refund due to you as soon as possible and, in any case, within 14 days of us receiving the returned goods. In this case, we will refund the price of the Product in full. However, you will be responsible for the cost of returning the item to us.
          for any other reason (for instance, because have notified us in accordance with "our right to vary these terms and conditions" that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
          We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
      2. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
    7. Our liability
      1. We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
      2. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement.  Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
      3. This does not include or limit in any way our liability:
        1. For death or personal injury caused by our negligence;
        2. Under section 2(3) of the Consumer Protection Act 1987;
        3. For fraud or fraudulent misrepresentation;
        4. For any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us; or
        5. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
      4. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:
        1. loss of income or revenue
        2. loss of business
        3. loss of profits or contracts
        4. loss of anticipated savings
        5. loss of data, or
        6. waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise;

provided that this clause 9.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 9.1 or clause 9.2 or any other claims for direct financial loss that are not excluded by any of clauses 9.4.1 to 9.4.6 of this clause 9.4.

    1. Import duty
      1. If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order.
      2. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable for any breach by you of any such laws.
    2. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

    1. Notices

All notices given by you to us must be given to us at hello@wearetala.com  We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11 above.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

    1. Transfer of rights and obligations
      1. The contract between you and us is binding on you and us and on our respective successors and assigns.
      2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
      3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
    2. Events outside our control
      1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
      2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
        1. Strikes, lock-outs or other industrial action.
        2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
        3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
        4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
        5. Impossibility of the use of public or private telecommunications networks.
        6. The acts, decrees, legislation, regulations or restrictions of any government.
      3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

    1. Entire agreement
      1. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.
      2. We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (Representation) of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.
      3. Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions.
      4. Nothing in this clause shall limit or exclude any liability for fraud.
    2. Our right to vary these terms and conditions
      1. We have the right to revise and amend these terms and conditions from time to time.
      2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
    3. Law and jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Gift Cards

From 24 February 2021, Gift cards will expire 2 years from the date of purchase. The expiry date is shown within the email that contains the gift card.

Klarna

We've partnered with klarna to bring you flexible payment options at checkout. Klarna's Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

 

Purple Dot Pre-order

Purple Dot is a waitlisting platform that allows you to be the first to get your hands on TALA’s next great item. Purple Dot will keep you in the loop the whole time.

 

FAQs

What do I need to provide when I make a purchase?

You will need to provide your email, phone number, shipping address and card details. All communications will be sent to your email address, including details of how to cancel and any updates of your pre-order.

What are my payment options with Purple Dot?

Purple Dot accepts all the major card networks - Visa, MasterCard and American Express.

What happens if I cancel or return my pre-order?

You can cancel at any time here, you will receive an email confirming the refund and should see the money back in your account in 3-5 business days.

Can I change my email or shipping address?

Yes! Send an email to hello@wearetala.com with your updated details and a member of the customer service team will get this updated for you. You will then receive an updated pre-order confirmation email.

Is my payment information safe?

Payment information is processed securely by Stripe. No card details are transferred to or held by TALA or Purple Dot. All transactions take place via connections secured with the latest industry-standard security protocols.

I have cancelled my pre-order. How long will it take until I receive my refund?

Once you have cancelled your pre-order, your refund will be processed within 3-5 business days.

I have asked for a refund. How will I be refunded?

Refunds are issued back to the debit or credit card used at checkout.

WE ARE TALA LTD - Mobile Message Service Terms and Conditions

Last updated: 4th October 2021. 

The TALA mobile message service (the "Service") is operated by We Are TALA (“we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides promotions, specials, and other marketing offers (e.g., cart reminders)] from We Are TALA via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to TALA. Click the unsubscribe link in any text message to cancel at any time. to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other TALA mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to TALA or email hello@wearetala.com

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages. 

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

SMS

By consenting to TALA’s SMS marketing in the checkout and initialising a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at https://www.wearetala.com/pages/contact for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy https://www.wearetala.com/pages/privacy-policy to determine how we collect and use your personal information.

TALA CUSTOMER SURVEY NOVEMBER 2023 (UK only)

  1. The Promoter of this prize draw is We are TALA Ltd of 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ Company Number - 12914413 
  2. The prize draw is open to UK TALA entrants aged 18 years or over who have entered their email address after completing all questions of the "TALA Customer Survey", except employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw.
  3. The prize draw is free to enter, and no purchase is necessary.
  4. All entries must be submitted via Survey Monkey
  5. To enter you must: 
    • Complete all questions in the survey
    • Enter your email address and select "Yes" to be added to the prize draw.
    • Be based in the UK
  6. The opening date for entries is 6pm GMT on Monday 6th November 2023. The closing date of the prize draw is 11.59pm GMT Thursday 9th November 2023.  Entries received after this time will not be accepted. 
  7. The Promoter accepts no responsibility for entries not successfully submitted owing to a technical fault, computer hardware or software failure, network or server failure of any kind.
  8. A winner will be chosen by random draw, performed by an automated computer process on Monday 13th November 2023.
  9. The winner will receive a TALA gift card send via email to the email address provided to the value of £250 GBP. 
  10. The winner will be notified by email on Monday 13th November 2023. If a winner does not respond to the Promoter within 2 days of being notified by the Promoter, then the winner's prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
  11. The prize is non-exchangeable, non-transferable and no cash alternative is offered. 
  12. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it. 
  13. Personal data supplied during the course of this promotion will only be processed as set out in the Promoter's privacy policy.  https://www.wearetala.com/pages/privacy-policy
  14. The prize draw will be governed by English law. Entrants to the prize draw submit to the exclusive jurisdiction of the English courts.
 

TALA CUSTOMER SURVEY NOVEMBER 2023 (USA only)

  1. The Promoter of this prize draw is We are TALA Ltd of 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ Company Number - 12914413 
  2. The prize draw is open to USA TALA entrants aged 18 years or over who have entered their email address after completing all questions of the "TALA Customer Survey", except employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw.
  3. The prize draw is free to enter, and no purchase is necessary.
  4. All entries must be submitted via Survey Monkey
  5. To enter you must: 
    • Complete all questions in the survey
    • Enter your email address and select "Yes" to be added to the prize draw.
    • Be based in the USA
  6. The opening date for entries is 9am GMT on Saturday 11th November 2023. The closing date of the prize draw is 11.59pm GMT Tuesday 14th November 2023.  Entries received after this time will not be accepted. 
  7. The Promoter accepts no responsibility for entries not successfully submitted owing to a technical fault, computer hardware or software failure, network or server failure of any kind.
  8. A winner will be chosen by random draw, performed by an automated computer process on Monday 20th November 2023.
  9. The winner will receive a TALA gift card send via email to the email address provided to the value of £250 GBP. *The prize value will be converted into USD when redeemed using the exchange rate in effect at the time of purchase on wearetala.com. 
  10. The winner will be notified by email on Monday 20th November 2023. If a winner does not respond to the Promoter within 2 days of being notified by the Promoter, then the winner's prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
  11. The prize is non-exchangeable, non-transferable and no cash alternative is offered. 
  12. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it. 
  13. Personal data supplied during the course of this promotion will only be processed as set out in the Promoter's privacy policy.  https://www.wearetala.com/pages/privacy-policy
  14. The prize draw will be governed by English law. Entrants to the prize draw submit to the exclusive jurisdiction of the English courts.

ReTALA programme

  • Only genuine TALA branded items can be traded in for a voucher. Non-TALA items will not qualify for discount credit and will be recycled
  • Receive a takeback discount code up to the value of £25 (depending on the items returned) to spend online at www.wearetala.com
  • The value of the takeback discount code is at the sole discretion of TALA only.
  • Only one takeback discount code can be redeemed per transaction (not against sale/ gift card/ delivery charges).
  • Takeback discount codes can be redeemed against full price product only 
  • Takeback discount codes are valid for 12 months after issue.
  • Takeback discount codes are one-off and must be entered at checkout at time of purchase to redeem and cannot be honoured retrospectively 
  • Takeback discount codes are one time use only. If you return items purchased using a takeback voucher code no further use of the code will be permitted. If you return a product purchased with a takeback voucher code you will receive a refund of the discounted price paid for the item.
  • Only UK customers are eligible to participate in the TALA takeback programme 
  • Takeback discount codes cannot be used in stores, independent stockists, concessions or outlets, or applied to the purchase of gift cards
  • If you include multiple take back items, you will receive a single discount code for the full amount
  • Unfortunately, we cannot offer credit for underwear, pyjamas, socks but feel free to add them in your return.
  • Returns only to be sent using the Reskinned portal
  • Only one take-back return will be accepted within a 6 month period

 THANKSGRACE discount code:

  • Code THANKSGRACE gives an additional 15% off sale items only. Discount not valid on full-priced items - if customer has a mixed basket of full and sale items, only the sale items will receive the extra 15% discount.
  • Ends 11.59pm Sunday 28th January 2024
  • No minimum order value

 PAYDAY code:

  • Code PAYDAY gives free UK standard shipping
  • Ends 11.59pm Sunday 25th February 2024
  • Minimum order value £60
  • Cannot be used in combination with any other discount codes